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Partnering with Disca, Knowledge Relay set out to modernize their approach to product development and team management, ensuring their solutions aligned with market demands. Disca provided strategic guidance through their Office of the CTO service, introducing upgraded programming practices, fostering team efficiency and reconnecting Knowledge Relay with customer needs. The collaboration resulted in a revitalized business strategy, renewed focus on updated offerings and a new, strong foundation for future growth.
Knowledge Relay specializes in providing its customers with industry-leading Information Technology services and products that facilitate efficiency. They help enterprises increase the effectiveness of their information management, systems integration, data migration, product integration, and visualization processes through automation and domain expertise.
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The goal of Knowledge Relay was to evaluate its technical teams, product offerings and product market fit. This initiative aimed to identify areas for improvement in team management and delivery processes while also evolving the products and services to meet the market. The company hoped to dramatically improve internal efficiency and, ultimately, sales within 12-18 months.
Knowledge Relay had unquestioned industry expertise and a strong reputation. But the company struggled with software technical debt, inefficient project and management processes and stale market offerings. Their existing approach was misaligned with the pain their customers were experiencing, leading to missed opportunities and frustration from company leadership.
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Disca’s ability to understand the business and identify the top-level issues quickly was critical. Knowledge Relay chose Disca on the recommendation of C-Suite Advisors because of the unique issues facing the company from a technology leadership and product management perspective. The hands-on analysis, solutioning and guidance helped lay out a path forward which was able to avoid the natural resistance to change, ensuring a smooth transition to new products, processes and ultimately opportunity.
Knowledge Relay chose Disca’s Office of the CTO service to gain strategic insights, refine development processes, and establish a roadmap for modernization and growth. After the plan was proposed, the engagement entered a second phase for implementation consulting and 1-1 coaching for key technical leaders.
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Disca worked closely with Knowledge Relay to evaluate their products, market alignment and personnel and establish a clear direction for product and service improvement.
Chad provided hands-on coaching and mentoring to improve team management practices and project strategies.
Disca’s expertise ensured Knowledge Relay had good advice on the existing state of their products and frameworks. This advice allowed the team to prioritize tackling technical debt while building out new functionality.
Knowledge Relay updated their product, service and support offerings to be more aligned with client pain points and needs. This led to increased sales and net-new opportunities.
New and consistent processes allowed sales and management to collaborate more directly with the technical team. This opened up new opportunities that sales identified and products and services filled.
With Disca’s help, Knowledge Relay expanded their team, overcame their technical debt and created new products and services for their market. These offerings are the foundation of the company’s future growth plans.
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Disca’s partnership enabled Knowledge Relay to truly succeed when many other options had been exhausted. The expertise and new ideas from Disca were quickly transformative for the business.
For additional information on Knowledge Relay, visit their website to learn more about their proven solutions and quality products.
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From consulting to strategy, creation to implementation, along with continued support, Disca is ready to partner with you no matter your needs.
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