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ESI is a purpose driven organization, not a tech company. Their custom portal has been critical to their staffing business for years. It was now in need of update, but not new development or features. The leadership team sought a software vendor who was truly willing to be a partner with them and serve their needs without upselling. Disca’s Maintenance Mode program turned out to be an ideal solution.
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Educational Services Incorporated (ESI) fills thousands of jobs each year. Many of these roles are filled by teachers who have retired but still enjoy the classroom. Other ESI clients are municipalities or public service agencies looking to ensure experience is not lost through retirement.
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ESI’s custom operations web portal is critical for properly connecting ESI with their clients and offering them an easy interface. Without the portal, the time and effort to obtain client job requests and map them to cost agreements and contracts would be overwhelming.
ESI’s previous vendor built the portal, but did not offer a maintenance agreement. A new vendor partnership for the portal was essential. ESI sought a vendor with expertise, integrity and a local presence.
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Mitch Craver, Director of IT at ESI, noted that the interactions and conversations with Disca were genuine from the beginning. “It’s one of the best connections we’ve ever had.” Craver also noted that it “never seemed to be about the money” when the engagement was being negotiated. “There was true care and concern for finding a good solution.”
The Maintenance Mode offering was a perfect fit for ESI’s needs. The retainer-based, flat-fee engagement allowed for work to be prioritized in regular intervals month-over-month. This program also offers predictable invoicing, but with flexibility. When a critical integration needed to be swapped out, the program allowed for a one-time, short-term increase in scope – just enough to finish the work.
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Disca provides a team, not a single engineer. From product to code to infrastructure, every need is handled through a single engagement.
When there’s more than one option or approach, Disca outlines the pros and cons. The client can make a clear decision understanding any tradeoffs.
With Disca, there’s no need to force new features to increase billable hours. Instead, the focus is strictly on aligning software to business need.
A monthly retainer makes invoicing predictable for ESI. There are never any hidden costs or surprise charges.
Scope changes can be requested and planned, allowing for extra work when needed or as requirements change. ESI has used this flexible option a few times as needs changed.
Downtime is minimized through infrastructure automation. Alerts and monitoring allow for quick resolution if any issues do occur.
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Disca’s software maintenance services allowed ESI to continue leveraging their custom software investment while minimizing current budget impact. Since new features aren’t needed often, the plan allows for Disca to provide white glove support and quick answers to questions while keeping up with critical software updates. ESI enjoys near-perfect uptime while they continue to fill job openings in schools across Arizona.
Discover how ESI is connecting their clients to classrooms by learning more here.
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From consulting to strategy, creation to implementation, along with continued support, Disca is ready to partner with you no matter your needs.
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